Welcome! Venue Help Desk (the “Company”) provides educational resources, digital downloads, and online courses for wedding professionals. One such program is Lead Conversion Lab (the “Program”). By purchasing access to Lead Conversion Lab or using this website (the “Site”), you (hereinafter “Student”) agree to the following Terms of Use and Privacy Policy:
1. Acceptance of Terms
By accessing or using the Site or purchasing the Program, Student agrees to be bound by these Terms of Use and Privacy Policy. If Student does not agree, please do not use the Site or purchase the Program. Company may update these terms from time to time; continued use constitutes acceptance.
2. Program Deliverables
The Program is an online course. Company agrees to provide the content as promised on the Program checkout page, which includes:
6 video-recorded core course modules
10 downloadable supplemental bonuses
1 comprehensive course workbook
Student will retain access to the Program for the life of the Program, meaning for as long as Company offers and maintains the Program. Company will provide Student with at least one month’s notice should Company need to retire the program. It is then Student’s responsibility to download all materials from the Program before the retirement date noted by Company. The Program does not include one-on-one services unless explicitly stated.
3. Payments & Refunds
By purchasing the Program, Student authorizes the Company (via their third-party processor, Stripe) to charge Student’s chosen payment method. Student is responsible for providing accurate payment details and for any applicable taxes. All sales are final, and due to the digital nature of the Program, no refunds are available.
4. Intellectual Property
All Site and Program content—including text, videos, workbooks, templates, logos, graphics, and downloads—are owned by the Company and protected by copyright and trademark laws. Company grants Student a limited, non-exclusive, non-transferable, revocable license to any and all Program content. Master Resell Rights and Personal Label Rights are not available for this Program. Student understands that no rights of reproduction are transferred by this Agreement. Student agrees not to copy, share, sell, reproduce, or create any derivative works of the content found in the Program.
5. Privacy Policy
The Company values Student’s trust and is committed to protecting Student’s personal information. When Student interacts with the Site or enrolls in the Program, Student may be asked to share certain details so that the Company can deliver services, process payments, and provide updates. This Privacy Policy explains how the Company collects, uses, and protects Student’s information, as well as Student’s choices regarding data.
Information Collected: The Company collects information that Student voluntarily provides (such as Student’s name, venue name, email address, billing information, and payment details) when Student makes a purchase or engages with the Site.
Use of Information: The Company uses this information to deliver the Program, process payments, send communications, and improve services.
Third-Party Providers: The Company relies on third-party providers (such as Stripe for payment processing and email platforms for communication) to securely store and process Student’s data.
Cookies & Tracking: The Company may use cookies, analytics tools, and similar technologies to understand user behavior and enhance Student’s experience. This may also result in targeted or retargeted advertising on platforms such as social media or other websites. Student may adjust browser or platform settings to manage or opt out of these tools.
International Users: If Student is located outside of the United States, Student is responsible for complying with local data protection laws, including the GDPR if Student resides in the European Union.
Student’s Rights: Student may request access to, correction of, or deletion of personal information at any time by contacting the Company directly.
Testimonials: Student may choose to provide a testimonial for the Site or any of the Services, including the Program. This is completely optional. However, should Student voluntarily provide a testimonial, the Company has the right to display it (or choose not to display it) on the Company’s website, social media channels, and marketing materials at its discretion.
6. User Conduct
To maintain a safe and professional environment for all participants, the Company expects every Student to use the Site and the Program responsibly. By enrolling in the Program or engaging with the Site, Student agrees not to engage in illegal activities, attempt unauthorized access, or upload malware or other harmful content. Student also agrees not to post, transmit, or share material that is threatening, harassing, defamatory, obscene, discriminatory, or otherwise inappropriate. Misuse of community features, communication tools, or social media groups provided by the Company, as well as violations of the privacy or rights of others, are strictly prohibited. In addition, Student shall not copy, reproduce, or distribute Program content to individuals who have not purchased access, nor encourage others to disregard these Terms. Finally, Student agrees to respect the integrity of the Program environment, including discussions, comments, and peer interactions, and to avoid behavior that could reasonably be considered disruptive or harmful. Failure to comply with these standards may result in suspension or termination of Student’s access to the Program or the Site without notice and without refund.
7. Disclaimer of Warranties
Company makes no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained in the Program for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. Company and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not guarantee that participation in the Program will lead to any specific results. The Company does not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site and its servers will be free of viruses or other harmful components.
8. Liability
STUDENT ABSOLVES COMPANY OF ANY AND ALL LIABILITY OR LOSS STUDENT MAY SUFFER OR INCUR AS A RESULT OF USE OF THE PROGRAM AND/OR ANY INFORMATION AND RESOURCES CONTAINED IN THE PROGRAM. TO THE EXTENT PERMITTED BY LAW, STUDENT AGREES THAT COMPANY SHALL NOT BE LIABLE TO STUDENT FOR ANY TYPE OF DAMAGES, INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EQUITABLE, OR CONSEQUENTIAL LOSS OR DAMAGES FOR USE OF THE PROGRAM.
9. Indemnification
Student agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of Student’s use of or inability to use the Program and related services, any user postings made by Student, Student's violation of any terms of this Agreement or Student's violation of any rights of a third party, or Student’s violation of any applicable laws, rules or regulations.
10. Force Majeure
Company shall not be liable or responsible to Student, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
11. Independent Contractor
Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship. Company agrees only to provide Student with access to the Program, which provides education and information. The information contained in the Program, including any interactions with the instructors, is not intended as, and shall not be understood or construed as, professional advice.
12. Assignment
Student may not assign this Agreement without express written consent of Company.
13. Modification
Company may modify terms of this agreement at any time. All modifications shall be posted on the Company’s website and purchasers shall be notified.
14. Dispute Resolution
Student understands and agrees that prior to taking any legal action, Student will first attempt to resolve any issues with the Site or the Program by contacting the Company using the channels provided in these Terms. If a resolution cannot be reached informally, Student expressly waives any and all claims, now or in the future, arising out of or relating to the Program. To the extent Student attempts to assert any such claim, Student agrees that the claim must be brought exclusively in the small claims courts located in Montgomery County, Texas.
15. Entire Agreement
These Terms of Use, together with our Privacy Policy (collectively, the “Company Policies”), contain the entire agreement between Student and Company with regard to the Site and the Program. Company Policies supersede any prior written or oral agreements between Student and Company.
16. Severability
If any provision of this Agreement shall be declared invalid or unenforceable, such provision shall be deemed eliminated from this Agreement, and all remaining provisions shall continue in full force and effect.
17. Contact Information
Questions, comments, or concerns can be conveyed to: